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Warranty

Warranty Information

S925 Moissanite Jewelry Warranty

  • All S925 Moissanite jewelry includes a 6-month warranty.
  • This warranty covers manufacturing defects, ensuring that your jewelry is free from issues such as loose stones, faulty clasps, or other craftsmanship problems.
  • Please note that this warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
  • To make a warranty claim, please contact our customer service team with your proof of purchase and a description of the issue.

CZ Jewelry Warranty

  • All CZ jewelry includes a 30-day warranty.
  • This warranty covers manufacturing defects, guaranteeing that your jewelry is made to the highest standards without any production flaws.
  • Please be aware that this warranty does not cover damage resulting from improper handling, accidents, or everyday wear.
  • If you need to make a warranty claim, please reach out to our customer service team with your proof of purchase and details about the defect.

Additional Information

  • Care Instructions: To ensure the longevity of your jewelry, avoid exposure to harsh chemicals, extreme temperatures, and rough surfaces. Store your pieces in a dry, cool place and clean them regularly with a soft cloth.
  • Exclusions: Our warranties do not cover loss or theft of jewelry. We recommend insuring your valuable pieces for added protection.
  • Returns and Exchanges: If you are not satisfied with your purchase, please review our return and exchange policy for further instructions.

For any questions or concerns about your jewelry, feel free to contact our customer service team. We are dedicated to ensuring your satisfaction and are here to help with any issues you may encounter.